Ventana de mantenimiento de proveedor PROSA - EGlobal

Incident Report for Conekta

Resolved

This incident has been resolved.
Posted Feb 19, 2025 - 09:51 CST

Update

El servicio se restableció a las 9:32.
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The service was restored at 09:32.
Posted Feb 19, 2025 - 09:32 CST

Monitoring

A las 4:15 comenzamos a tener un incremento en las declinaciones de pago con tarjeta. PROSA nos indica que se debe a una ventana de mantenimiento por parte de EGlobal. Seguimos en monitoreo.
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At 04:15, we began observing an increase in card payment declines. PROSA has informed us that this is due to a maintenance window by EGlobal. We are continuing to monitor the situation.
Posted Feb 19, 2025 - 08:00 CST
This incident affected: Banking & Partners.
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