Problema con Bancoppel

Incident Report for Conekta

Resolved

El incidente relacionado con los errores de comunicación para transacciones de Bancoppel a través de PROSA ha sido resuelto a las 16:30 hrs (CDMX).
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The incident related to communication errors for Bancoppel transactions through PROSA was resolved at 4:30 PM (CDMX).
Posted Apr 28, 2025 - 22:53 UTC

Identified

Desde las 13:00 hrs (CDMX), hemos detectado un incremento en errores de comunicación para transacciones con tarjetas de Bancoppel a través de PROSA.

Actualmente, PROSA no nos ha proporcionado tiempos estimados de resolución.
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Since 1:00 PM (CDMX), we have observed an increase in communication errors for Bancoppel card transactions processed through PROSA.

At this time, PROSA has not provided an estimated time for resolution.
Posted Apr 28, 2025 - 19:00 UTC
This incident affected: Card.
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